Monday, October 31, 2011

Power Seller College: Creating Ebay Selling Opportunities By Communicating With Your Buyer


One thing many eBay sellers neglect is to actually communicate with their buyers – not with some automated ‘suggestion’ system, but with actual person-to-person contact. If you can be friendly and sound nice, then you can make them think you’re doing them a favour while you make a few extra sales.

‘I Could Throw In…’

When you receive an order for an item that costs a lot for shipping and needs some kind of equipment, this is an ideal opportunity to make a ‘friendly’ extra sale. For example, if someone has just bought a computer, you could send an email like this:

“I’m just emailing you to ask if you’d like a mouse or a keyboard – since you’re buying a computer from me, I can throw in any accessories you want without charging any extra shipping. If you’re not interested though, then don’t worry about it – it was just a thought.”

Note how informal this email has to be. It can’t stink of sales, or the whole ‘communication’ thing will be ruined. Would you rather buy something extra from someone who says “you might as well, since you’re paying shipping anyway” or from someone who says something like “our valued customers will also love our GREAT DEALS on mice – check it out!” I know what my answer is.

Know Anyone Else?

Here’s a simple thing to try: when you thank your buyer, simply say that if they’re pleased with you then you’d really appreciate it if they could spread the word. Many eBay buyers feel like they’ve got a real bargain, and combining this with good customer service could be enough to make your customer go out and start writing down your eBay store’s address on pieces of paper for their friends. If you notice a lot of orders coming from the same town, then you’ll know that this technique is working.

Any Problems?

If you contact the buyer a few months down the line to ask if their product is still working fine, you might find that they’re having a problem you can fix, by sending a spare part or an upgrade. This is another opportunity to make a sale – not to mention helpful for them.

Anything to Sell?

If you’ve just sold them a brand new item, ask your buyer if they have an old one that they might like to trade in. They will often be delighted to take you up on your offer, since they were wondering how they were going to get rid of their old one anyway. Give them a fair price for it and offer to pay their postage and you won’t believe how happy they’ll be – and the chances are you can make a good profit on what they send you.

When everything is going to plan with your buyers, it’s nice to be able to spend a while every week leaving them all big chunks of positive feedback. But how do you make this feedback the best it can be? We’ll take a look at the dos and don’ts of leaving feedback for buyers in the next email.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: The Most Needed eBay selling software


For eBay sellers, selling on eBay was a great novelty and was really fun, for a while. However, once the administration and maintenance began to pile up, nothing is ever the same. The absence of eBay selling software that organizes such things seem so faraway, then. It seems that you'll be always be rushing, running and thinking.

Common questions to soar up in your head are, Have the checks cleared? Have I left feedback for everyone? Was my shipping charge the right amount? Sure there are Excel spreadsheet and even hard copies in stacks of folders or record books. Still it turns out to be a real headache. But, instead of nursing your headache and then plunging back into the rollercoaster, why not search for some eBay selling software that will help simplify things?

Now, the internet is a real fountain of information. If you click on in the internet and more likely, you'll get plenty of search results responding on eBay selling software.

Look for an eBay selling software that would help with your organizing troubles and foibles. Chances are that if you type eBay software, you get very relevant results. Just imagine, all of them are out them, ready to be applied. If you search in google, you are likely to find even more search results.

Once you have the results, prevent disappointments by concentrating on your top priority. This helps ensure you don't lose focus and get fancy auction graphics instead of the auction management system that you desperately need.

Three Types of eBay sellinb Software

There are three broad categories for eBay selling software. These three are market insight (to identify what and how to sell), auction management (to administer selling chores), and listing enhancements (to attract bids).

Market Insight products software help you decide what, when and how to sell by analyzing completed auctions and generating statistics on timing, enhancements, sell-through rates and more. If you are considering selling in a new, unfamiliar category or are struggling to move your inventory, then market insight could improve your selling strategy.

Auction Management eBay selling software keeps your sales administration under control. Do this by putting a framework around your eBay sales and automating repetitive tasks. Products vary in their breadth, but may include listing, payment, shipping and feedback features. If your products are selling well, but you are struggling to maintain a high level of service, an auction management system software is what you need.

Once you have decided which type of eBay selling software you need most, list out your requirements in detail. How much are you willing to pay? Do you require support for international eBay sites?
Which features must you have? Which features would be nice to have? Take time to get all your requirements listed accurately because it is easy to lose sight of your goals later on.

Listing Enhancements cover a wide range of products and often appeal to sellers who already have a well-managed business. They include detailed bidder statistics (to fine-tune auction listing), interactive pictures or video (to showcase high-value products), and real-time chat (to provide instant customer service). If you sell expensive items or are looking for that extra edge over your competitors, then look into listing enhancements.

Software versus Hosted Services

The difference between software and hosted product is that, in software, you download a file to your computer (or buy a CD from a store), then run the installation program. You don't need to be stay connected to the Internet but software can be used if you are at your computer. Your auction data is stored away on hard drive.

Meanwhile, hosted or online products are accessed via the web, so you can use the service from many computer but need to stay connected in the internet. By using this your auction data is stored on the vendor's computers rather than your own, and improvements to the service are available immediately - there are no downloads.

Choosing between software and a hosted service is partly a matter of personal preference, but if you have a slow Internet connection, a software-based tool may be the only practical option.

In using eBay selling software, be aware that there are those that may not answer to your needs. So be specific as you search for the best eBay selling software or even hosted service products that you engage for your eBay busines.It may just be the key to your success...and relaxation, too.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: Big Profits Selling Old Typewriters on eBay


Because they're bulky, often dirty, need lots of careful cleaning and sometimes repairs, most typewriters, old and modern, are overlooked and fetched low prices at local offline auction houses.

Despite this, anyone prepared to spend time cleaning, researching, repairing and eventually packing a typewriter, will find ready bidders on eBay in both the UK and USA, and no doubt other country sites, too.

Typewriters don't always fetch fabulous prices, but most early typewriters, from the late 1800s and early 1900s rarely go unsold on eBay so you're almost always going to make money. 

Recent eBay prices range from £73 for an early Empire Typewriter from 1892, to £380 for a Salter Standard Victorian Typewriter in original tin carry case.  More unusual typewriter types attract premium prices, such as a Braille typewriter that went for £142 and an early double keyboard model that fetched £127.

Outside of eBay some far higher prices have been achieved for very early and unusual typewriter models which are worth remembering at buying expeditions.  For example, at Sotheby's a Merritt typewriter from 1895 went for £715 some years ago, and at Koln in Germany The Auction Team valued a rare Imperial Typewriter, one of only three known to exist, at between £7,000 and £8,000.

Since the first successful commercial typewriters were introduced in the late 1860s many unusual designs have emerged, some plain and simple, others intricate and stunningly detailed.  One of the simplest and earliest designs had a wheel with letters round the edge which was turned manually until the required letter appeared in front of the paper and was pushed to form an impression.   More complicated typewriters had double keyboards, one for lower case, the other for capitals, and were created in brass and mother of pearl hand painted with glorious gilded leaves and flowers.  These are the kind of unusual models to watch out for at non-specialist auctions and they're almost certain to attract high prices on eBay.

These early models sometimes crop up at specialist typewriter auctions where they invariably fetch a high price.  Not the place to buy in expectation of high resell fees on eBay but worth visiting for research and experience.

Like most collectibles, value depends mainly on rarity, not just age.  For example, one of the earliest serviceable typewriters, the Underwood, created from 1900 to 1932 was made in the millions and can still be found in working condition, consequently they are worth very little.

Tips

*  There are no catalogues or price guides for old typewriters such as those you'll find updated annually for postcards and stamps, coins and ceramics.  There simply aren't enough collectors, or typewriters, to warrant special listings.  Value, like many low volume collectibles is best determined at auction, and is the point where the price someone is willing to pay matches what the current owner will accept.  By far the highest prices are paid for typewriters in good, clean, working condition, with or without restoration work.

*  You should clean typewriters carefully, getting right into the tiniest of grooves without causing damage to keys which were often long and spindly and unexpectedly delicate.  I found the most comprehensive guide to cleaning old typewriters at: http://staff.xu.edu/~polt/typewriters/tw-restoration.html

Here's just a tiny few of their suggestions:

'A toothbrush and a nail brush can be helpful.

For a gentler initial cleaning on a basically clean machine, try Endust or Pledge (be cautious around decals (transfers), as occasionally these products can harm them).

For an even gentler and safer cleaning, simply use a few drops of dishwashing liquid dissolved in water.

Q-tips (similar to cotton buds) are very nice for cleaning hard-to-reach areas.

For initial dust removal, the vacuum-cleaner hose attachment kits sold in computer and computer supply stores and catalogues work very well!'

*  Best places to buy are at general auction or from long established office equipment stores, but rarely will you get a bargain from antiques and second-hand dealers who invariably think old means valuable, for most items, and often they are wrong.

*  This is one of those collectibles you really need to study and learn what makes one older item worthless and a more modern type quite valuable.  Web sites and books listed later provide much useful information.  Choose one or both of those books mentioned later, they're packed with pictures, and keep them close by on buying days.

*  Don't expect to make more than fifty pounds or so on most early typewriters, but remember you can pick them up very cheaply indeed, I've seen them fetch less than a tenner at local auction.  The trick to making money is to buy typewriters in good condition, but dirty, and spend time cleaning them up and taking several great photographs to display them from all angles for listing on eBay. 

*  Be careful about delivery costs.  These early models are extremely heavy and may cost way more to have delivered than they themselves are worth.  Where possible, look for local buyers or others willing to collect.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: 10 Ways To Save Time And Money On Ebay

One problem with eBay is that unless you are careful you can end up spending far too much time on routine tasks such as packing and shipping. Not only is there the time spent wrapping the items, but also when you take them to your local post office to have them weighed, stamped and posted. As someone who never seems to have enough time I have adopted some time saving measures which frees up my time to do other things.

1.Buy Stamps in advance.
Many of the items that I sell are similar, CDs , audio tapes and books. Therefore I know exactly what the postage is for these items and I buy in advance a quantity of stamps for the various denominations that I use. I can then pack, stamp them and just drop them into the post box without the need to wait at the post office counter.

2.Get a set of scales
Of course one really helpful piece of equipment is a set of postal scales. Not only does this save you time by allowing you to pre stamp packages but it is also very useful when you are listing an item. You can quickly and accurately calculate the exact cost of postage for each item. This can save you making those errors of under estimating the true cost of posting an item or having to make a special journey to the post office just to find out what it will cost to post.

3. Buy packaging materials online
A thriving industry has grown on eBay offering packaging materials. It really is a case of selling spades to miners, but as a result the competition in this field is very fierce. This means that you can make considerable savings if you go to the Business, Office and Industrial Category and look in Packing and Postal supplies. Also many of the major stationers such as Staples and Viking offer a good 24 hour service and often have some attractive special offers or gifts to make an even better deal. Most offer free postage for orders over a certain quite low amount.

4. Whenever possible use padded bags.
If it is suitable for your products one of the great time savers is the use of padded envelopes. They come in a big range of sizes and thickness and are suitable for a wide range of products. It is much easier and quicker just to pop something into an envelope and seal it than putting something in a box, put in padding and using tape to seal it. Also these days padded envelopes can work out cheaper than other forms of packaging.

5. Hold a stock of Post Office Forms
These days forms control our lives and it is no different with the postal authorities. Normally if you are a regular postal user your local post office will be happy to supply you with a stock of the forms that you might need. The ones I keep handy are customs declarations, recorded International and national forms and supplies of airmail and fragile stickers. Completing these and applying them to your packages before you go up to the post office can save considerable time.

6. Use Rubber stamps
I also have a selection of rubber stamps with First Class Mail, Do Not Bend, Small Packet Rate, This saves the time rather than writing these phrases over and over again.

7. Pre print return labels
I would never send out a packet without a return address on it. Over the years that I have used eBay I have had about 5 parcels come back to me because they were undeliverable for one reason or another. If I had not had a return address label on them they and the contents would have been gone forever. You can of course order a pack of name and address labels from the local printer but I have found the most cost effective is to use the sheets of plain labels such as Avery, the 65 labels to a sheet are ideal and print them off as required a sheet at a time. I then just stick one of these on to every packet I send out. And of course it also makes you look a little more professional with your packaging.

8. Pick the time that you go to the post office
There are always some times in the day or days in the week when your local post office is liable to be more busy than others. If you ask the counter staff I am sure they would be happy to tell you when these times are likely to be. Also they would also be able to tell you the times they would expect to be less busy. If you use this information you can cut down the time you spend waiting in line at the post office.

9. Copy addresses from Paypal notification.
Whenever you get payment notification from Paypal it will contain the name and address of the buyer. I always highlight and copy this and using my labelling software I paste this into the label template this saves having to write or type the information in. I always print my labels on the AveryL7160, 21 labels to a sheet paper.

10. Compare prices
There is plenty of competition to ship larger items and it is worth comparing prices for the various shippers and couriers to get the best deals. In my experience with smaller items it is difficult to beat the Post Office but for items that need to be shipped fast or weigh over 2 Kgs (4 1/2lb) it is worth looking for the best deal.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: 7 Tips for Selling Expensive Collectibles On eBay


Recently, a friend asked me to help her brother sell his collection on Lladro glass figurines on eBay. These are expensive glass collectibles and I knew nothing about them - but I don't have to. The principles for selling expensive collectibles on eBay are the same, regardless of what is being sold.

Obviously, like any eBay auction, the seller must have a powerful listing with great pictures. This is always true regardless of what the merchandise is. Expensive collectibles offer splendid opportunities, but also need special precautions.

1. Price: decide the lowest amount you will accept for each figurine and set that price as a reserve. Then make your opening bid absurdly low - yes, absurdly.

Example: if you will accept $1,000 - make your opening bid $25. There is no risk  in this, because you don't have to sell unless the bidding reaches $1000, but the low price attracts buyers, (assuming there is demand, of course).

Looking at completed eBay auctions allows us to track prices, Again and again we learn that starting the price where the seller hopes it will end is not a wise tactic.

For instance, a seller wants to get $750 for his figurine. An opening bid of $750 won't attract nearly as many buyers as an opening bid of $25 and - surprisingly - the lower bid almost always gets higher prices. There is some psychology at work with the cheap price. It may not make logical sense, but it's the reality of life on eBay.

2. Devote space in your auction listing explaining how you will pack your item to ensure safe transit. This is critically important because in the back of every buyer's mind is the dread of receiving a package that rattles. A collectibles buyer will inevitably be thinking of the hassle she will have to go through - and the possible loss of purchase price - if her item is broken. She needs to know that the seller has carefully considered this issue and has a solution.

3. For the protection of both of you, insist that the buyer pay for appropriate insurance. Don't allow this to be an option. You definitely do not want the liability of a broken collectible that costs hundreds of dollars. In fact, if a customer objects to paying for insurance, this might possibly be a red flag. A genuine collector is very eager to add to her collection and wants her figurine to be protected.

4. We can safely assume that every Internet buyer has heard stories of fraud on eBay and elsewhere on the Net.  Therefore, anything you can do to prove the authenticity of your collectible is well worth your time. Is there a marking on the bottom? Do you have the original box or other container? Does it have a label? Is there a certificate of authenticity or an appraisal by a respected organization? If the answer to any of these is "yes", then be certain to emphasize your authenticity in your auction. Taking pictures of your proof is especially effective.

5. I don't suggest offering a guarantee except in the most general way - that is, you, the seller, are telling the truth about the product. Anyone bidding on a collectible is knowledgeable and therefore they know what they're buying so there should be no reason for a return. If someone expresses dissatisfaction and mails your merchandise back, there is every likelihood of it being broken. You do not want the hassle of trying to collect on broken merchandise or putting yourself into a litigious situation with someone who refuses to believe that the collectible was broken via return shipping.

Also, you don't want to take a loss on your eBay fees, which might be substantial if the price is high.

6. With a really expensive item, always offer the option of an escrow service - at the buyer's expense, of course. They may not take want this service, but make certain they have the option. You, of course, know that your merchandise is legitimate, but the buyer isn't so certain. eBay recommends an escrow service that is available to all members.

7. If you're willing to ship worldwide, you need to take special steps to protect yourself. In the US we have AVS (Address Verification System) which offers some protection. A very large portion of the fraud suffered by buyers occurs outside the United States and you are justified in protecting yourself. Losing the purchase price on a $5 item isn't such a big deal - but a $1,000 collectible absolutely does matter.

Your bank can advise you on the time it will take to verify foreign funds. Be certain to let any prospective buyer know in your auction that there will be a delay if they are outside of your country. Do not let your merchandise out of your hands until you are sure!

If you follow these 'rules', the chances of selling your expensive collectibles at the highest possible prices will be greatly increased.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: eBay-Buy And Sell


You are a seller on eBay now and your biggest job is to be a seller of products that are going to get you the best customers and you are able to rake in a good profit. For this, one of the best ways to get started is to consider the option of buy to sell on eBay.

It is not possible to have items from your garage or attic on sale all the time unless of course you are a part time seller looking for some extra cash every now and then. Items from your closet or attic are a good way to start selling on a cost free basis so you get some capital to expand the business. You can grow into a responsible eBay seller by settling for a strategy where you buy online and then sell.

Buying requires capital and you have to accept some amount of risk. The first thing you need to look at is the cost of the items that you want to display on your selling list. Your job is then to find a place where you get the products cheap and you can then sell it at a profit without making the buyer feel he is being overcharged. The second thing to keep in mind is the maintenance cost while transporting product, storing product and making required repairs if any.

Other than the above there some other very tiresome and long drawn out features to the buy and sell strategy on eBay. Some of the things you need to keep in mind include ensuring that the product you buy is as per the requirements of the customers you are targeting as potential buyers. Then check out where you can buy good stuff at good bargains.

If you know some places, then you already have a head start. Here are some ideas just in case you need more or if yours are not working out.

First, check out flea markets and garage sales. Those starting out new on eBay can find good bargains here. It is possible that you will be able to buy a whole lot of used items at cheap rates which you can then sell on eBay. Sit down and make a product list before you start buying so that you have a clear idea of what you want to buy and you don't spend money on things that may not sell. Get the best bargain by checking out various sales.

You can call your selling list recycling. Be careful while buying products that you want to sell and you can even consider buying wholesale on eBay.

If you don't like doing inventories of what you have or don't have then you could consider Drop Shipper Directories. These are wholesale people who are willing to ship the bought product to your customer. This way you don't have to worry about storage like a warehouse for your product. Ensure that when you look up drop shoppers on the net you do a background check on them so you don't end up with bad products and a bad provider.

Then there are local businesses that may have just the product you are looking to put on your eBay list of things to sell. Bargain with them for a low price and then sell for a decent profit. Ever thought of crafters? They are good for specialized products and you can tie up for a set quantity through consignment and ensure you get a discount

But if you are looking for a variety of products and good deals to sell, then there are some other options you can think of.

Check out tradeshows where there are lots of things to buy - good opportunity for those who want to get into the ‘buy to sell on eBay' business. Or markets where you can arrange to buy products from dealers at great discounts and sell them on EBay. You could try for bargains on wholesale or retail goods. Online wholesale directories are another good option. Then you could try out exporters and importers from whom you may be able to get foreign products. There are foreign trade offices in the major US cities which you could scope out.

All you need is some resourcefulness, some imagination, a dash of courage to step out and take a chance and a go getter attitude and you are on your way to becoming a successful eBay seller.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com

Power Seller College: SafeHarbor- eBay's Own Scotland Yard

SafeHarbor are the eBay police department. If you break the rules, commit fraud or try to buy something you're not supposed to, they'll be after you.
When You Don't Pay.
This is the most common rule buyers break - it's all too easy to just change your mind and try to get out of the auction. eBay regards every auction as a contract, and will punish you if you don't go through with your end of the deal. If you decide not to pay then expect to get a few nasty warning emails from eBay threatening you with banning if you do it again. Not to mention, of course, that you'll get a big negative 'DID NOT PAY' feedback comment from the seller.
So There Are Things You Can't Buy on eBay?
Yes, there are: more things than you'd expect. It makes sense that you can't buy firearms, for example, but you also can't buy fireworks - eBay are worried about the risks of sending them in the post. Laws in many countries mean that you can't buy alcohol or tobacco. You can't buy illegal or prescription drugs, stocks and shares, or lottery tickets. No underwear, either. You can't buy any little pet puppies or kittens, as animals are banned. If items infringe on copyright, like pirate CDs or software, then they're not allowed either.
eBay's policy is controversial, not least because it is somewhat random in its enforcement - and there have been accusations that they're more responsive to the copyright concerns of big businesses than to auctions for items that might actually be dangerous. If they do decide to go after you or the seller, though, they will cancel the auction and may also suspend your accounts.
Fraud.
eBay runs remarkably well considering how unregulated it is, but there are still fraudsters. If you are a victim of fraud - for example, you pay for an item that never turns up - then SafeHarbor will investigate for you. eBay's standard purchase protection will give you up to $200 back if your claim is successful. Be aware, though, that this can take a few months.
In addition, if you paid by PayPal, then they can usually reverse the transaction relatively easily and get you more (if not all) of your money back. This is another reason why many buyers prefer to use PayPal. Some sellers are a little scared of the effectiveness of the refund system, as they can send out items in good faith only to find that their buyer was fraudulent and the transaction has been reversed. If you're worried about fraud, as a buyer, you should always use PayPal.
What's that? You don't know how to use PayPal? Well, luckily for you, the next article is all about using PayPal to improve your eBay life.
For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

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TAGGED WORDS: Power Seller College, PSC, POWERSELLER COLLEGE, Power Seller Collegetech, Powerseller College,
Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com